🔏 Data Protection

nnokc Privacy Policy

Your personal information is handled with the utmost care at nnokc. This policy explains what data we collect, why we collect it, and how we protect it — so you can play with confidence.

📅 Last Updated: January 2026
Your Privacy Matters: This Privacy Policy sets out how nnokc collects, processes, stores, and protects personal data provided by players and visitors to the nnokc platform. By registering an account or using the nnokc platform, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of the platform.

nnokc operates as an online casino and sports betting platform serving players in Bangladesh. The responsible collection and processing of personal data is fundamental to how nnokc operates. This policy is designed to be clear and transparent about our data practices — we do not believe in obscure legal language that makes it difficult for players to understand how their information is used. We use your data to provide services, verify identity, process payments, prevent fraud, and improve the overall platform experience.

nnokc collects only the data that is necessary to deliver the services you have requested, comply with applicable legal and regulatory obligations, and maintain a safe and secure platform environment. We do not sell personal data to third parties. We do not share personal data with marketing partners without explicit consent. All data handling at nnokc is conducted in accordance with the principles of data minimisation, purpose limitation, and storage limitation, consistent with globally recognised privacy standards.

Your Privacy at a Glance

🔒
SSL Encryption
All data transmissions are protected with 256-bit SSL encryption at every point.
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No Data Selling
We never sell your personal data to third parties under any circumstances.
✋
Your Control
You may request access, correction, or deletion of your personal data at any time.
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Right to Delete
Account closure requests include full data erasure subject to mandatory legal retention periods.
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Cookie Transparency
We use cookies only for essential functionality and performance analytics — never for intrusive advertising.
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Direct Contact
All privacy requests and concerns are handled directly by our support team at [email protected].

1. Data We Collect

Section 1.1
Registration and Identity Data
When you create an account on nnokc, we collect the personal information required to establish your account and verify your identity. This includes your full legal name, date of birth, email address, phone number, and residential address. For KYC purposes we may also request a government-issued identification document such as a national ID card or passport, and in certain circumstances a utility bill or bank statement confirming your address. This information is collected solely for the purposes of account creation, age verification, and compliance with applicable identity verification requirements.
Section 1.2
Financial and Payment Data
When you make deposits or request withdrawals, nnokc collects the financial information necessary to process those transactions. For mobile financial services such as bKash, Nagad, and Rocket, this includes the registered mobile number associated with your payment account. For card payments via Visa or Mastercard, we collect the card number (stored in tokenised form only), expiry date, and billing name. nnokc does not store full card numbers or CVV codes. All payment processing is handled through secure, industry-standard channels with appropriate encryption at all stages.
Section 1.3
Technical and Usage Data
nnokc automatically collects certain technical information when you access the platform. This includes your IP address, device type and operating system, browser type and version, session timestamps, pages visited, games played, and general geographic location derived from your IP address. This data is used to maintain platform security, detect and prevent fraudulent activity, diagnose technical issues, and improve overall platform performance. This technical data does not, by itself, identify you personally but may be combined with account data where required for fraud investigation or security purposes.

nnokc may also collect information that you voluntarily provide when contacting customer support, completing surveys, or participating in promotional activities. All such information is used only for the purposes for which it was provided and is not retained beyond the period necessary to fulfil those purposes. You are under no obligation to provide voluntary information, and declining to do so will not affect your access to core platform services.

2. How We Use Your Data

Section 2.1
Service Delivery and Account Management
The primary purpose for which nnokc processes your personal data is to deliver the services you have registered for. This includes creating and managing your account, processing your deposits and withdrawals, recording your gaming activity and transaction history, applying bonuses and promotional offers to your account, providing customer support, and communicating important account-related information such as security alerts, policy updates, and withdrawal confirmations.
Section 2.2
Compliance, Fraud Prevention, and Security
nnokc is legally and operationally required to process certain personal data for compliance purposes. This includes age and identity verification to enforce the 21+ access restriction, transaction monitoring for anti-money laundering purposes, responsible gaming assessments, and detection of prohibited conduct such as multi-accounting and automated bot usage. Where suspicious activity is identified, nnokc may share relevant data with appropriate authorities without prior notice to the player, as permitted and required by applicable law.
Section 2.3
Platform Improvement and Analytics
nnokc uses aggregated and anonymised usage data to understand how players interact with the platform, identify areas for improvement, and optimise the overall player experience. This analytics processing does not involve identifying individual players from their usage patterns; it produces aggregate statistics that inform product development decisions. Where personalised analytics are used — for example, to surface game recommendations relevant to your play history — you will be clearly informed and given the opportunity to opt out through your account settings.

nnokc does not use personal data for automated decision-making that produces legal or similarly significant effects on individual players without human review. Any account restriction, bonus claim assessment, or fraud determination that may materially affect a player's account will involve a review by a qualified member of the nnokc team before any adverse action is taken. Players may request a manual review of any automated decision that has affected their account by contacting support.

3. Data Sharing and Third Parties

Section 3.1
Authorised Service Providers
nnokc works with a limited number of carefully selected third-party service providers who assist in delivering platform services. These include payment processing partners (including bKash, Nagad, Rocket, Visa, and Mastercard processing networks), identity verification service providers, cloud hosting and infrastructure providers, and game content suppliers such as Pragmatic Play, Evolution Gaming, and other licensed studios. All third-party providers are contractually required to process personal data only as instructed by nnokc and to maintain appropriate technical and organisational safeguards.
Section 3.2
Legal Disclosure and Regulatory Bodies
nnokc may be required to disclose personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where required by applicable law, a valid legal order, or where nnokc reasonably believes disclosure is necessary to prevent serious harm or protect the rights, property, or safety of nnokc, its players, or the public. In all such cases, nnokc will disclose only the minimum amount of information necessary to satisfy the legal requirement and will not voluntarily cooperate beyond what the law compels.

nnokc does not engage in the sale, rental, or commercial exchange of personal data with marketing companies, data brokers, or any other commercial third parties. If nnokc were to undergo a business restructuring, merger, or acquisition, player data would be disclosed to the relevant acquiring or merging entity only to the extent necessary and subject to equivalent data protection commitments. Players would be notified of any such change in data controller before it takes effect.

4. Cookies and Tracking Technologies

Section 4.1
Types of Cookies We Use
nnokc uses cookies and similar tracking technologies to provide, maintain, and improve the platform experience. Strictly necessary cookies are required for the platform to function and cannot be disabled — these include session authentication cookies, security tokens, and cookies that remember your account preferences. Performance cookies collect anonymised data about how players navigate the platform and are used solely to identify and fix technical issues. We do not deploy advertising or cross-site tracking cookies, and we do not share tracking data with advertising networks.
Section 4.2
Managing Your Cookie Preferences
You may manage or restrict non-essential cookies through your browser settings at any time. Most modern browsers allow you to refuse all cookies, accept cookies only from specific sites, or delete cookies that have already been set. Please note that disabling strictly necessary cookies will impair core platform functionality, including login persistence and secure session management. nnokc does not link cookie data to your personal account unless you are logged in, at which point session cookies are linked to your account to provide a continuous and secure experience.

nnokc's use of cookies is limited to what is genuinely necessary for platform operation and performance monitoring. We review our cookie usage periodically and remove any cookies that are no longer required. If we introduce new categories of cookies in the future — for example, preference cookies or analytics cookies from a new provider — we will update this Privacy Policy and, where required, seek fresh consent before deploying them. The current cookie inventory is available on request from our support team.

5. Data Security Measures

Section 5.1
Technical Security Controls
nnokc implements a comprehensive suite of technical security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These include 256-bit SSL encryption for all data in transit, AES-256 encryption for sensitive data at rest, secure tokenisation of payment credentials, two-factor authentication for account access, IP rate-limiting and anomaly detection systems, regular penetration testing by independent security auditors, and strict internal access controls ensuring that employee access to personal data is limited to what is necessary for their specific role.
Section 5.2
Data Breach Response
In the event of a personal data breach that poses a risk to player rights and freedoms, nnokc will notify affected players without undue delay and will take all reasonable steps to contain, investigate, and remediate the breach. nnokc maintains an internal data breach response procedure that is reviewed and tested annually. All staff with access to personal data receive regular training on data security obligations and breach reporting requirements. nnokc's data security practices are reviewed on a rolling basis to ensure they remain consistent with current best practices.

nnokc cannot guarantee absolute security for any data transmitted over the internet, and players should also take responsibility for maintaining the security of their own devices and account credentials. Players are encouraged to use strong, unique passwords for their nnokc account, enable two-factor authentication, and log out fully when accessing the platform from shared or public devices. If you suspect your account has been compromised, contact nnokc support immediately at [email protected] so we can take prompt protective action.

6. Your Data Rights

Section 6.1
Right of Access and Correction
You have the right to request a copy of the personal data that nnokc holds about you at any time. Access requests will be fulfilled within 30 calendar days of receipt. You also have the right to request correction of any inaccurate or incomplete personal data held about you. Requests for access or correction should be submitted to [email protected] with the subject line 'Data Access Request' or 'Data Correction Request' respectively. nnokc will verify your identity before fulfilling any data rights request to ensure that personal data is not disclosed to an unauthorised party.
Section 6.2
Right to Erasure
You may request the deletion of your personal data by closing your nnokc account and submitting a data erasure request to [email protected]. nnokc will action erasure requests within 30 calendar days, subject to mandatory legal retention obligations. Certain data — including transaction records, KYC documentation, and records relevant to anti-money laundering compliance — must be retained for defined periods under applicable law regardless of an erasure request. nnokc will clearly communicate which data it is legally required to retain and for how long before processing any erasure.
Section 6.3
Right to Object and Restrict Processing
You have the right to object to processing of your personal data where that processing is based on legitimate interests, and to request restriction of processing in certain circumstances — for example, where you contest the accuracy of the data or believe the processing is unlawful. Objection and restriction requests will be assessed on a case-by-case basis. Where nnokc is unable to comply with an objection or restriction request because continued processing is required by law or necessary for the performance of a contract with you, nnokc will explain the reason in writing.

All data rights requests submitted to nnokc are handled with care and resolved promptly. nnokc will not charge a fee for handling any data rights request unless a request is manifestly unfounded or excessive — in which case a reasonable administrative fee may apply or the request may be refused, with written explanation provided. If you are dissatisfied with how nnokc has handled a data rights request, you may escalate the matter in writing to our senior support team. nnokc is committed to resolving all data rights concerns fairly and without unnecessary delay.

7. Data Retention

nnokc retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain the player account, and to comply with applicable legal retention obligations. Active account data is retained for the full duration of the account relationship. Following account closure, nnokc retains core account and transaction data for a minimum of five years to comply with anti-money laundering and financial record-keeping requirements. KYC documentation is retained for a minimum of five years following the end of the customer relationship. Communications with customer support are retained for three years.

Where personal data is no longer required and no legal retention obligation applies, nnokc securely deletes or anonymises that data so it can no longer be linked to an individual. Data that has been anonymised — that is, data from which all identifying information has been irreversibly removed — is not subject to this Privacy Policy and may be retained indefinitely for aggregate analytics purposes. nnokc reviews its data retention schedules annually and updates them as required to reflect changes in applicable law and business necessity.

8. Children and Minors

nnokc does not knowingly collect personal data from any individual under the age of 21. The platform is strictly for adults aged 21 and above. If nnokc becomes aware that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account closed. If you are a parent or guardian and believe that a minor has provided personal data to nnokc, please contact us immediately at [email protected] so we can take prompt action. nnokc employs age-verification controls at registration to prevent underage access and continually monitors for indicators of underage usage.

9. Updates to This Privacy Policy

nnokc reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy — that is, changes that meaningfully affect how we collect, use, or share your personal data — we will notify registered players by email or platform notification no fewer than 14 days before the updated policy takes effect. Non-material changes such as typographical corrections, clarifications, and structural reorganisations may be made without prior notice.

The current version of this Privacy Policy is always available on the nnokc platform. The effective date displayed at the top of this page indicates when the current version was last reviewed and approved. Your continued use of the nnokc platform after a policy update takes effect constitutes acceptance of the revised policy. If you do not agree with an updated policy, you should close your account and cease use of the platform. All prior versions of this Privacy Policy are archived and available on request from our support team.

Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or how nnokc handles your personal data, our support team is here to help.

Email us at: [email protected]

We aim to respond to all privacy-related enquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

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